Once you have received an email from us that your order has been shipped, you can simply follow the link and to track your order. You typically receive an email confirmation immediately after the order has been shipped. If you're unable to track your shipment or need further assistance, please contact us!

If you accidentally entered the wrong address for your shipment please contact us immediately after you have placed your order, as we ship orders same day.

Purkratom.com only ships to the Continental US and Hawaii

• USPS First-Class arrives takes 3-5 Business Days,
• USPS Priority Mail arrives in 2-3 Business Days
• USPS Express arrives in 1-2 Business Day
• UPS Ground arrives in 3-5 Business Days
• UPS 2 Day Air arrives in 2 Business Days
• UPS Next Day Air arrives in 1 Business Day
*PurKratom is not responsible for any delays from USPS nor UPS.

Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,...).
Yes, you can. You can also set image border colours.
Yes, our customer service team is available on weekends, via email communication online. We are closed on certain holidays.
Absolutely, all your credit card information is confidential and not accessible nor visible by anyone in our company. We're also 128-Bit SSL encrypted and PCI compliance.
We offer a 30 Day Money Back Guarantee, hassle free. If you're unhappy with your purchase, simply contact us!

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Purchased Route+ and need to file a claim? File Here

The Route App (Free) The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download Here

You have successfully subscribed!