Skip to content
0 items
FAQ

Once you have received an email from us that your order has been shipped, you can simply follow the link and track your order. You may also log into your account and locate your order, shipping details will be made available once it has been processed and shipped.If you're unable to track your shipment or need further assistance, please contact us!

If you accidentally entered the wrong address for your shipment please contact us immediately after you have placed your order, as we ship orders the same day.

Purkratom.com only ships to the Continental US and Hawaii. We will be shipping internationally very soon!

  • USPS First-Class arrives takes 3-5 Business Days,
  • USPS Priority Mail arrives in 2-3 Business Days
  • USPS Express arrives in 1-2 Business Day
  • UPS Ground arrives in 3-5 Business Days
  • UPS 2 Day Air arrives in 2 Business Days
  • UPS Next Day Air arrives in 1 Business Day
  • *PurKratom is not responsible for any delays from USPS or UPS.Please refer to our shipping policy here

We currently accept Visa, MasterCard and Discover, we also accept CryptoCurrency. Crypto payment method offers a 15% off your order!

Absolutely!.. We currently host our website on Shopify, the largest online leading E-commerce platform. Alongside, we use Authorize.net worlds largest payment gateway provider.

We offer a hassle free 30 Day Money Back Guaranteed!. Simply reach out to our wonderful support staff and we will provide instructions on how to return your shipment. We strive for customer satisfaction, if you are not satisfied with the product you received, we will gladly offer a replacement, at times we analyze your order details and will not request a return of shipment.

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Purchased Route+ and need to file a claim? File Here

The Route App (Free) The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet Download Here

Since inception in 2013 we have taken all measures to insure the safety of our customers. All products received are tested for Alkaloid, Heavy Metals and Microbiology you can search your lab results here. As a registered American Kratom Association approved vendor we're required to audit our GMP procedures which require routine lab testing of all products.

If you're new to Kratom, this blog link will be extremely helpful!

If you purchased Route Protection, simply follow these steps here. Alongside, all our shipments covered by a BuySafe guarantee Which covers up to $1000 guarantee. If you have any further questions, please contact us!

Yes, if your order has not shipped, please contact us immediately to assist in substituting your items of equal or lesser value. Shall the item be valued more, the order must be canceled and replaced.

You have successfully subscribed!