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How fast do you process and ship orders?
Orders are shipped the same day if placed by 3PM EST, Monday through Friday. Order placed on the weekend will be shipped the following business day. All orders are shipped from Florida.
How do i track shipment progress?
Once you have received an email from us that your order has been shipped, you can simply follow the link and to track your order. You typically receive an email confirmation immediately after the order has been shipped.
Do you ship to PO Boxes or APO/FPO Addresses?
We ship to PO boxes, however due to recent regulatioms with the military we do not ship to APO/FPO.
What if i entered Incorrect Address?
If you accidentally entered the wrong address for your shipment please contact us immediately after you have placed your order, as we ship orders extremely fast.
What Countries do you ship to?
Purkratom.com only ships to the Continental US and Hawaii
How long does shipping take?
• USPS First-Class arrives takes 3-5 Business Days, • USPS Priority Mail arrives in 2-3 Business Days • USPS Express arrives in 1 Business Day. • UPS Ground arrives in 3-5 Business Days • UPS 2 Day Air arrives in 2 Business Days • UPS Next Day Air arrives in 1 Business Day *PurKratom is not responsible for any delays from USPS nor UPS.
How do i cancel my order?
If you wish to cancel your order simply email us before your order ships. Once your order has shipped we are unable to cancel nor reroute your order.
Is my credit card information secure?
Absolutely! PurKratom guarantees your privacy and security. We are secured by an industry leading VeriSign SSL certificate which ensures encryption of your personal information. We do not store any credit card information, once your order has been processed, all credit card information is discarded from our servers.
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