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If you accidentally entered the wrong address for your shipment please contact us immediately after you have placed your order, as we ship orders extremely fast.

Purkratom.com only ships to the Continental US and Hawaii

  • • USPS First-Class arrives takes 3-5 Business Days,
  • • USPS Priority Mail arrives in 2-3 Business Days
  • • USPS Express arrives in 1 Business Day
  • . • UPS Ground arrives in 3-5 Business Days
  • • UPS 2 Day Air arrives in 2 Business Days
  • • UPS Next Day Air arrives in 1 Business Day

*PurKratom is not responsible for any delays from USPS nor UPS.

If you wish to cancel your order simply email us before your order ships. Once your order has shipped we are unable to cancel nor reroute your order.

Absolutely! PurKratom guarantees your privacy and security. We are secured by an industry leading VeriSign SSL certificate which ensures encryption of your personal information. We do not store any credit card information, once your order has been processed, all credit card information is discarded from our servers.

All orders are processed and shipped by 3PM Eastern Time Central. Please allow approximately 6-8 hours after this timeframe to allow USPS to scan all packages and update their website. Many times USPS packages misses its central hub scan and there is no movement for 24-48 hours. Please be patient, unfortunately we see this commonly with the postal service, your package would be arriving accordingly. Shall no movement be seen within 3-4 days, please contact our support department.

Absolutely, our website is SSL encrypted and active 24 hour malware scan on our website. Your checking information is not visible by our company nor our staff. This information is transmitted via encrypted API to our check processing company. We work with the leading provider for electronic check processing. Rest assure, your information is beyond safe.

In many occasions the tracking information shows your package has been delivered, however you have not received your product. Please check around you home, as many times they may leave a package hidden. Commonly we also encounter packages that show delivered, and the package is at your local post office. Please contact your local post office or contact 800-ASK-USPS to further investigation of this package. Shall you have not had any success, please contact our support team.

Yes, you may. Please contact our support department to notify them of your immediate change of address. This request most be received before 2:30PM Eastern Time Central.

All packages are shipped in standard white bubble mailers or USPS priority bubble mailers. Labels printed on the packages only display our return address.

Yes, once the processing department has shipped your order an email is generated with tracking information. Please allow approximately 4-6 hours for the appropriate carrier to update their site.

Yes, our main priority is our customers safety and health. All new inventory received is third party lab tested and our results are displayed in our “ Lab Results “ tab. Once inventory is tested, inventory is sent to third party facility for packing process.

Yes, many of our products are found in local and nationwide stores. Please contact our wholesale manager at rey@purkratom.com.

Don't worry, you are NEVER charged for declined orders. Your bank or credit card issuer still shows those charges as pending until they receive final confirmation that those orders were in fact declined, which usually happens in the evening.

When you make a purchase online, your credit card is not actually charged at that moment. The card processor checks with your bank or credit card issuer to first make sure you have enough available credit to complete the purchase. At that time, your bank or credit card issuer places a hold, or pending charge, on the amount of the intended purchase against your card. The card processor then makes sure the other information you input (for instance, your address) is correct, and if all is well the transaction is processed. If not, such as if you enter an incorrect address, then the transaction is declined.

In either case, your bank or credit card issuer still only has the pending charge on your account. The transaction won't be finalized until the early evening when the card processor sends final confirmations for all of the day's transactions to the banks as explained above.

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